Tier 2 IT Support Specialist (Salary – ₹92,000/month)

Profile Insights

Here’s how the job qualifications align with your profile:

  • Skills: Software troubleshooting, Organizational skills, Mentoring

Do you have experience in Software troubleshooting?

Job Details

Here’s how the job details align with your profile:

  • Pay: ₹8,00,000 – ₹12,00,000 a year
  • Job type: Full-time, Permanent
  • Shift and schedule: Monday to Friday
  • Location: Remote

Benefits

  • Health insurance
  • Paid time off
  • Work from home

About the IT Support Team:


Our IT Support Team at Miles IT is expanding and seeking experienced IT professionals to join our reinforcement group. As part of this team, you will handle complex technical issues that require advanced troubleshooting skills beyond initial support levels.

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Key Responsibilities:

  • Resolve complex issues related to servers, networks, virtualization, and storage.
  • Mentor first-tier technical team members, dedicating 30% of your time to coaching and skill development.
  • Work in a supportive environment that values employee feedback and fosters a collaborative atmosphere.

Requirements:

  • Minimum 1 year of experience in IT services within an MSP environment or 3 years in a single organization’s helpdesk.
  • Proven ability to diagnose and resolve hardware and software issues across desktops, servers, cloud services, and networks.
  • Strong organizational and communication skills with a passion for information technologies.

Preferred Qualifications:

  • 3 years of experience in IT services within an MSP environment or 5 years in a single organization’s helpdesk.

Shift Requirement:

Our India IT Support team operates from 6:30 pm to 3:30 am IST.

Job Overview

OverviewDetails
PositionTier 2 IT Support Specialist
CompanyMiles IT
Pay₹8,00,000 – ₹12,00,000 per year
Job typeFull-time, Permanent
Shift and ScheduleMonday to Friday
LocationRemote

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